Remote support lets an authorized technician view and temporarily control a computer over the Internet. The session must always be accepted by the user and can be ended at any time.
It is especially useful for configuring software, solving email problems, checking performance, installing updates, connecting printers and diagnosing errors. It does not replace a physical repair when components are damaged.
Before granting access, confirm the technician's identity, close sensitive information and use a well-known tool. A serious company never asks for banking passwords or asks you to disable protections without explaining why.
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