Remote support lets us diagnose and fix the vast majority of IT and security issues from a distance, with no travel needed. We assist companies, remote teams, professionals and individual users in Argentina, in neighboring countries (Uruguay, Paraguay, Chile, Brazil, Bolivia), in Europe and elsewhere, agreeing the time zone and scope of the work beforehand.
We handle both everyday technical support (software setup, email, printers, computer performance, updates, access, file backups and connections to company resources) and cybersecurity: network protection, vulnerability reviews, secure remote-access configuration, threat prevention and incident response. The user or company always keeps control of the session and explicitly authorizes access.
Before we start, we explain the procedure, check that the connection is stable and define what information may be needed. International companies looking for a reliable remote IT support provider with more than 25 years of experience can arrange a recurring or one-off way of working to suit their operation. If the problem needs a physical repair, we provide a clear diagnosis so the client can continue with a local technician.
What this service includes
- Monthly plans
- Remote PC support in Argentina and other countries
- On-site support in Buenos Aires
- Preventive maintenance
- Diagnostics and repair
